Everything was great! They knew that my dad scheduled the appointment, so they were very helpful in not trying to explain everything that was happening to me. They told me the email could be forwarded to my dad. There was no rip-off, and they simply just told me what was wrong without fudging somethings just to get me to buy stuff. It did take about 45 minutes longer than I thought it would, but other than that it was fine. Also, I would pack headphones, because the play area for kids is right next to the waiting area so it did get really noisy. The waiting area is super nice though, and I got some homework done at a desk.